Effective Date: 1st March 2024
Last Updated: 27th September 2025

Zyfoo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how Bhoologam Solutions Private Limited (“Company”) collect, use, store, and share your personal data when you use our platform, including the Zyfoo dashboard, ecommerce website, mobile apps (iOS & Android), and any associated services.

This policy applies to:

1. Merchants/Store Owners who create and operate online stores using Zyfoo.
2. Shoppers/Customers who interact with stores powered by Zyfoo.

1. Who We Are

Zyfoo is a SaaS platform that enables ecommerce businesses to sell products online using websites and mobile apps. Our company is located at:

BHOOLOGAM SOLUTIONS PRIVATE LIMITEDS.

No. 348/8A1 East Coast Road, By pass, Kottakuppam, Tamil Nadu 605104.

      Email: kannan@zyfoo.tech

      DPO: Raj Thilak – rajthilak@zyfoo.tech

2. What Personal Data We Collect

A. From Merchants (Store Owners)

• Account information: name, email, phone number, billing details, and business address.
• Payment and subscription information for using Zyfoo services.
• Store setup data: domain name, theme, settings, product catalog.
• Usage logs: login activity, feature usage, and technical performance data.

B. From Shoppers (Customers of Merchant Stores)

• Personal details: name, email, phone number, billing and shipping addresses.
• Transaction details: order history, payments, shipping information.
• Device and technical data: IP address, browser, cookies, and analytics.

3. How We Use Your Data

We use your data for the following purposes:

• To create and manage your account
• To deliver ecommerce websites, mobile apps, and services
• To process orders and payments (via third-party gateways)
• To provide customer support and resolve issues
• To personalize your dashboard and recommendations
• To send important system updates and marketing emails (with your consent)
• To analyze usage and improve Zyfoo
• To comply with legal and regulatory obligations
  

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases under the GDPR:

5. Data Sharing & Subprocessors

We may share your data with trusted third-party service providers (subprocessors), including:

• Cloud hosting (e.g. AWS, GCP, Azure)
• Payment gateways (e.g. Stripe, Razorpay)
• Analytics tools (e.g. Google Analytics, Hotjar)
• Email/SMS services (e.g. SendGrid, Twilio)
• Customer support tools
  

All subprocessors are GDPR-compliant and governed by Data Processing Agreements.

6. International Transfers

Some data may be processed outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions
  

7. Your Data Rights (EU Residents)

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (“Right to be forgotten”)
• Restrict processing of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, email us at: kannan@zyfoo.tech

8. Cookies & Tracking

Zyfoo uses cookies and similar technologies to:

• Enable core functionality
• Analyze traffic
• Personalize content
  

You can manage your cookie preferences via our cookie consent banner.

9. Data Retention

We retain personal data for as long as necessary:

• To fulfill our contractual obligations
• To comply with legal obligations (e.g. tax law)
• Or until you request deletion
  

Inactive accounts may be deleted after [e.g. 24 months] of inactivity.

10. Security

We use technical and organizational measures to protect your data, including:

• HTTPS encryption
• Secure password hashing
• Access controls
• Daily backups
• Vulnerability monitoring
  

11. Children’s Privacy

Zyfoo is not intended for children under 16. We do not knowingly collect data from children. If you believe a child’s data has been collected, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or dashboard notifications.

13. Contact Us

For questions about this Privacy Policy or your rights:

Email: kannan@zyfoo.tech

Address: R. S. No. 348/8A1 East Coast Road, By pass, Kottakuppam, Tamil Nadu 605104.

Data Protection Officer: rajthilak@zyfoo.tech